Booking
Why should I book directly through the website instead of through a booking portal?
When you book directly through our website, you’ll always get the lowest price for your stay (Best Price Guarantee). You’ll also have a direct point of contact for any further questions.
What payment methods does the hotel accept?
We accept Visa, Mastercard, Amex, EC card/Girocard, and cash.
Can I pay for my reservation in advance via the app?
Yes, you can conveniently pay for your reservation in our web app before your arrival. After booking, we’ll send you a link to do so.
Does the hotel offer self-check-in?
Yes, you have the option to check in online or on-site before your arrival.
Does the hotel offer self-check-out?
Yes, you have the option to check out on your own online or on-site upon departure.
Does the hotel offer early check-in?
Yes, early check-in is possible by prior arrangement. Please contact us.
Does the hotel offer late check-out?
Yes, late check-out is possible by prior arrangement and costs €25.00. Please contact us.
By what time must the late check-out be completed?
Your late check-out must be completed by 3:00 p.m. on the day of departure.
Are there rooms with connecting doors?
We do not offer rooms with direct connecting doors. However, upon request, we’d be happy to provide you with two rooms right next to each other. Please feel free to contact us before booking.
Are children welcome at the hotel?
Absolutely! Children and families are always welcome here.
Why are there additional taxes on my booking?
The statutory value-added tax is already included in the booking price. In addition, the city of Cologne levies a lodging tax (cultural promotion levy) of 5 percent on the gross room rate.
Can I change or cancel my reservation later?
Yes, you can change your booking at any time or cancel it free of charge—or with applicable fees—in accordance with the cancellation policy. Reservations made through the website can be adjusted independently in the confirmation. If you booked through an online portal, please adjust the reservation directly with the partner.
Is a credit card required for the booking?
No, provided you arrive before 6:00 p.m. For a guaranteed check-in after 6:00 p.m., a credit card is required as a guarantee.
Are room rates calculated per person or per room?
Our room rates are calculated per room per night and include the City of Cologne’s cultural promotion tax.
Will I receive a corporate invoice for my business stay?
To request a corporate invoice, please contact our front desk team.
Arrival & Parking
What’s the best way to get here by car?
If you’re traveling by car, we recommend using Google Maps to factor in any road closures or detours.
Our address is: The Midtown Hotel, Kaiser-Wilhelm-Ring 48, 50672 Cologne
Which major train station is near the hotel?
Our hotel is located about 1 km from Cologne Central Station. From there, you can easily reach us by public transportation or taxi. Please contact our team at the front desk if you have any further questions: +49(0) 221 13985-0
Is it possible to pull up in front of the hotel to load or unload?
Yes, you can pull up briefly in front of the hotel to load or unload your car. However, parking is not permitted here.
Does the hotel offer parking?
No, our hotel does not have its own parking spaces. However, there is an underground parking garage directly in front of the hotel. You can park your car there for €21.00 per day.
Is free parking available?
No, unfortunately, free parking is not available at our hotel.
Can the hotel reserve a parking space for me?
Unfortunately, we cannot reserve parking spaces for our guests, as there are only public parking options available around our hotel.
Does the hotel offer a charging station for electric cars?
No, our hotel does not offer a charging station for electric cars.
Are there charging stations for electric cars near the hotel?
Yes, there are several charging stations for electric cars located around the hotel.
Is there a bus stop in front of the hotel?
No, there isn’t a bus stop right in front of the hotel. However, there is an S-Bahn station nearby.
Is there an S-Bahn station near the hotel?
Yes, the “Christophstr./Mediapark” S-Bahn station is just 70 meters away.
How far is the hotel from “Koelnmesse”?
The hotel is about 5 km from “Koelnmesse.”
How far is the hotel from Cologne Central Station?
The hotel is about 1 km from Cologne Central Station.
How far is the hotel from downtown?
The hotel is ideally located in the city center.
Does the hotel offer a shuttle service?
Does the hotel offer a shuttle service?
How far is the hotel from the Claudius Therme?
The hotel is about 5 km from the Claudius Therme.
How far is the hotel from the LanxessArena?
The hotel is about 5 km from the LanxessArena—we’d be happy to arrange a shuttle service for you right on site.
How far is the Rhine?
The Rhine is about 1.4 km from the hotel.
During your stay
Is there an elevator in the hotel?
Our hotel has an elevator that goes up to the 5th floor. The two additional floors are accessible via stairs.
Is the hotel wheelchair accessible?
Due to the building’s architecture, it is unfortunately not wheelchair accessible. However, we will of course be happy to assist you upon arrival and departure.
Is smoking allowed in the hotel?
The hotel is a non-smoking hotel. Smoking is permitted only in front of the main entrance or in the courtyard. If you would like a room with a balcony, please let us know before booking.
Is there a laundry service?
No, our hotel does not offer a laundry service.
Is there a bike rental service?
Yes, our hotel offers bicycle rentals. For a fee of €15.00 per person per day, you can explore the city on our bicycles. You can reserve bicycles when booking directly through our website.
Is there luggage storage?
Yes, we’d be happy to store your luggage if your room isn’t ready yet. We can also store it shortly before your departure if you’d like to take a last-minute trip into the city.
Is there a fitness area?
Our small fitness area is available to hotel guests free of charge and around the clock. It is located in the basement.
Is there a sauna?
Unfortunately, our hotel does not have a sauna.
Are pets allowed in the hotel?
Unfortunately, pets are not allowed in our hotel.
Can I book a personal training session at the hotel?
You can book a personal training session at the hotel. To help us plan better, please let us know about your request when you make your reservation. We’ll take care of the rest.
Room Amenities & Comfort
Are all rooms equipped with a private bathroom, hair dryer, and toiletries?
Yes, all of our rooms have a private bathroom with a hair dryer and toiletries.
Is there a safe in the room to store valuables?
Yes, our rooms are equipped with safes for securely storing valuables.
Are the rooms soundproofed or located in a particularly quiet area?
Our rooms do not have special soundproofing.
Do the rooms have a coffee maker?
A coffee maker is available in our junior suites.
Do the rooms have a minibar?
No, our rooms do not have a minibar. However, there is a refrigerator in the lobby that is available to our guests 24 hours a day.
Are extra pillows or blankets available at the hotel?
Of course, we provide extra pillows and blankets for our guests upon request.
Is hypoallergenic bedding available?
We’re also happy to provide hypoallergenic bedding to our guests upon prior request.
Are there specific room categories for guests with allergies?
No, there are no special room categories for guests with allergies.
Are extra beds available?
Yes, we offer extra beds in select room categories.
How much do extra beds cost?
Extra beds are charged at €35.00 per person per night.
Are cribs available?
Yes, we offer cribs in select room categories.
How much do cribs cost?
Cots are charged at €35.00 per person per night.
Food and Beverages
Does the hotel serve breakfast?
Yes, we offer our guests a generous breakfast buffet every day.
How much does breakfast cost?
Our breakfast buffet costs 18.00 € per person per day.
What are the breakfast hours?
Breakfast is served Monday through Friday from 7:00 a.m. to 10:00 a.m. and Saturday and Sunday from 8:00 a.m. to 12:00 p.m.
Does the hotel offer an express breakfast?
Yes, we offer our guests an express breakfast. It consists of coffee or tea, juice, and a croissant with butter and jam.
How much does the express breakfast cost?
Our express breakfast costs €9.50 per person.
Does the breakfast also include vegetarian, vegan, or gluten-free options?
Yes, we provide appropriate breakfast options for our guests.
Does the hotel have a restaurant?
No, our hotel does not have its own restaurant. However, we’re happy to provide you with the best restaurant recommendations in Cologne at the front desk. A large number of restaurants are within walking distance of our hotel.
Does the hotel have a bar?
No, our hotel does not have an on-site bar.
Conferences, Events & Special Requests
Does the hotel have meeting rooms or event venues for celebrations?
Yes, our hotel has numerous meeting and event venues.
Can group bookings (e.g., for weddings or corporate events) be made at special rates?
Yes, special rates are available for events. Please feel free to contact us.
Can cooking classes be held at the hotel?
No, we do not offer cooking classes at our hotel. However, they are available at our sister hotel, “The New Yorker Hotel,” in Cologne-Mülheim.
Does the hotel offer gift certificates, and how can I purchase them?
Yes, our hotel offers gift certificates. You can purchase them directly at our front desk—either in person or by phone.
What should I do if I left something behind in my room during my stay?
If you’ve left something behind in your room, please contact our team at the front desk directly at: +49(0) 221 13985-0 or reservation@themidtown.de
Who can I contact directly with praise, feedback, or complaints?
Please contact our reception team directly with any praise, feedback, or complaints. You can do so either in person or by calling: +49(0) 221 13985-0 or reservation@themidtown.de
Does the hotel offer a newsletter?
Yes, you can sign up for our newsletter directly at the front desk or by clicking the following link: CLICK HERE
Does the hotel have social media accounts?
Yes, you can follow us on Instagram or Facebook at: @thenewyorkercologne
Does the hotel also offer apartments for long-term stays?
No, we do not offer apartments for long-term stays at our hotel. However, we do offer them at our sister hotel, “The New Yorker Hotel,” in Cologne-Mülheim.
